At StrikeZone Store, we stand behind our products just as we stand with fighters in the ring. We want you to train hard and shop with confidence, knowing we’ve got your back both in and out of the gym.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Free Shipping – Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
International Shipping
We ship worldwide, excluding parts of Asia and remote areas. International customers may be subject to customs duties and taxes, which are the responsibility of the recipient.
Returns & Exchanges Policy
Return & Exchange Eligibility
You may return or exchange most items within 15 days of receiving your order, provided they meet the following conditions:
- Items must be unused and in original condition
- Original packaging must be intact
- All tags and labels must be attached
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
For health and safety reasons, the following products cannot be returned or exchanged:
- BRAIN HEALTH supplements
- DIGESTIVE supplements
- ENERGY supplements
- IMMUNITY supplements
- ADAPTOGENS
- ESSENTIAL OILS
- BEAUTY products
- Opened or used personal care items
These wellness and consumable products are excluded due to hygiene and safety considerations.
How to Initiate a Return or Exchange
Step 1: Contact Our Support Team
Email us at [email protected] within 15 days of receiving your order. Use the template below:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Hello StrikeZone Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Product Details:
Product Name: [Product Name] Quantity: [Quantity] Reason for Return/Exchange: [Please specify reason]
For exchanges, please specify the desired replacement product:
Desired Product: [Product Name] Size/Variant (if applicable): [Size/Variant]
I confirm that the item is unused and in its original packaging.
Thank you,
[Your Full Name]
Step 2: Wait for Authorization
Our team will review your request and email you a Return Authorization Number and shipping instructions within 1-2 business days.
Step 3: Ship Your Return
Package the item securely with the original packaging and include your Return Authorization Number. Ship to:
StrikeZone Store Returns
3751 Hummingbird Way
Boston, US 02110
Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Refund Processing
Once we receive and inspect your returned item:
- Refund Time: 5-7 business days after we receive your return
- Refund Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Deductions: Original shipping fees are non-refundable
Exchange Processing
Exchanges are processed once we receive your returned item. The replacement will be shipped using your original shipping method (standard or free shipping).
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement at no additional cost, including covering return shipping.
International Returns
International returns follow the same process. However, customers are responsible for any customs duties or international shipping costs associated with returns.
Questions?
Our support team is ready to assist you. Contact us at [email protected] – we’re fighters helping fighters!